FAQ

What does PayGlobal do?

PayGlobal provides consumers and businesses with an online banking alternative to receive payments from vendors and person to person payments through an online ewallet platform.

What is the minimum age to use PayGlobal services?

The minimum age to use services is 18 years old.

Is PayGlobal safe?

We take a comprehensive approach to security as your funds are protected by our leading security protocols. The security of your funds is our top priority. Your personal information will not be shared with any other third parties as specified in our private policy.

Is PayGlobal licensed?

PayGlobal Limited is a UK base company licensed and regulated by the FCA (Financial Conduct Authority) with license number: 902067.

In what countries does PayGlobal provide its “Crypto to FIAT money - send to your Visa card” services?

The whole of the European Union, Australia, Singapore, Mexico and Nigeria. Many more countries will be added very soon. Please check our FAQ for updates.

How does it work?
  1. Register on www.PayGlobal.me web site

  2. Complete your KYC (“Know Your Customer”) verification process

    1. Identification: Valid government issued identification such as: passport, national ID card, driving license etc.

    2. Proof of Address: A utility bill or bank statement indicating your name and residential address. (not older than 3 months).

    3. Verify your email address and mobile phone number

  3. Select the amount of FIAT money you wish to convert from cryptocurrency

    Select the FIAT money amount you wish to withdraw, and the amount of cryptocurrency will be displayed. Insert your cryptocurrency address to convert to FIAT.

    After you confirm and press the submit button, the cryptocurrency amount will be converted to FIAT within 15 minutes. Once the transaction is completed your available FIAT money balance will be displayed on your account.

  4. Sending FIAT money to your Visa card

    Select the amount of FIAT money you wish to send to your Visa card and insert the Visa card details. Once you press the payment button, funds will be sent to your Visa card.

After I send cryptocurrency to convert to FIAT money can the transaction be cancelled or reversed back?

Once you confirm the amount of cryptocurrency and press the submit button, the transaction cannot be cancelled or reversed back.

What Cryptocurrencies are accepted?

We currently accept Bitcoin and Ethereum.

What are the minimum and maximum amounts to send to your Visa card?

The minimum amount is Eur 5 and the maximum amount is Eur 1,000.

How long does it take to convert cryptocurrency to FIAT money?

It takes up to 15 minutes to convert cryptocurrency to FIAT money that will show as your balance on your account.

How long does it take FIAT money to reach my Visa card?

It may take 1-3 days.

Fee?

You can review our fees schedule on our Terms and Conditions page.